REFUND & RETURNS

Welcome to crispcraft.shop. We are committed to providing users with a worry-free shopping experience. If you are not satisfied with the goods you received, you can apply for a return or refund under the following conditions:

I. Return Application Time

Users can submit a return application within 30 days of receiving the goods. Applications submitted after this period may not be processed.

II. Refund Processing Time

After the returned goods are approved and confirmed to meet the return conditions, we will complete the refund processing within 3 days. The specific arrival time may vary slightly depending on the payment method.

III. Return Conditions

Returns are possible in the following situations:

The goods have quality problems or are damaged during transportation; The received goods are significantly different from the order description; Unused goods are in their original packaging; Other situations that meet the after-sales rules of this website.

Returns may not be supported in the following situations:

Used or man-made damaged goods; Applications submitted after the 30-day return period; Inability to provide valid order information.

IV. Return Process

Contact customer service to submit a return request;
Provide order information and a description of the problem;
Await review and confirmation;
Return the goods as instructed;
Refund will be arranged after the goods are inspected and accepted.

V. Shipping Costs

If the return is due to product quality issues, we will bear the relevant shipping costs; if the return is due to personal reasons, the user may be responsible for the shipping costs.

VI. Refund Method

Refunds will be returned to the original payment method. Please ensure your payment account information is accurate.

VII. Special Notes

Due to continuous losses, the merchant has decided to clear out inventory at a loss. Currently, some products are undergoing clearance sales. During this period, we will continue to strictly enforce our return and refund policies to ensure that user rights are protected.

VIII. Contact Us

Customer Service Email: romuald.lichota@crispcraft.shop
Contact Number: 7737997467